PST’s Managing with Work Smart Management Technology – (4of4)
ManagePro and Management – Creating High Performance in your Work group – (4of4)
Feedback – the sustaining power and accountability behind high performance
1. Feedback Models for supporting your goals and plans
· The limitations of your dedication and ability to work hard
· Plan focused Feedback
· The life cycle value of feedback; ratings versus documentation
· Performance focused Feedback
· The value of clarity, history and recognition
· The life cycle value of performance feedback
· The form of feedback; meetings, reports, one-on-ones, reviews
2. Monitoring Goals and Plans within ManagePro
· Setting up input guidelines
a. Progress Note policy
b. Goal Status policy
c. To-do and Note field policy
d. Document Attachment policy
e. Report policy
f. Meeting policy
3. Setting up response guidelines
· Using to-dos
· Using email
· Using customer satisfaction response
4. Milestones as checkpoints and/or as sub-goals (the visibility factor)
· Checkpoint concept
· Checkpoints vs. Work Sessions vs. Meetings
5. Meetings as a central feedback mechanism
· Announcing using the event feature
· Creating versus selecting an Agenda
· Using the People planner to track meeting activity
· Using ManagePro to review existing goals, new goals and facilitate brain-storming
· Using “last progress note” and “to-dos” as action items.
· Printing and storing meeting minutes
· Leveraging meeting results going forward
6. Reports as a feedback mechanism
· Identifying the key question
· Leveraging the information and increasing the value of report information
· Use and configuring of ManagePro reports
· Formalizing HR Feedback & Review systems with ManagePro
7. Applied development of feedback mechanism in support of attendee’s goals and plans
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